Stepping up - Getting it right from the Start. Jamie McDonnell Manager, Okta Customer Success Artwork

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Podcast series GET AMPLIFIED where we’re going to be talking about everything to do with working in the tech industry from staying ahead of the pace of change to fulfilment and well-being.Hosting the series will be Sam Routledge former CTO at Softcat who will be joined by Vicky Reddington from the Amplified Group. The team will be joined by leaders in the tech industry who will share their stories. We are going to share things we wish we knew 20 years ago. This is not rocket science but, we are going to highlight many of the things we do subconsciously and with a more conscious approach, done with intent and purpose can be hugely impactful. We will break it down and make it practical! Like everything we do at the Amplified Group, we will keep it real, it will be relevant and it will be lively!

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Stepping up - Getting it right from the Start. Jamie McDonnell Manager, Okta Customer Success

September 12, 2022 • Amplified Group • Season 3 • Episode 12

We welcome back Andy Bryars Director of Customer Success EMEA at Okta to share the secrets of his team’s success and shine a spotlight on one of his brightest stars.

Moving from an individual contributor to manager role is one of the biggest changes we experience in our career. Jamie McDonnell from Okta’s EMEA Customer Success team shares his experience of the step up. We also get to hear about the comprehensive onboarding program that the Customer Success team have implemented to set all their new hires up for success.

This podcast is packed full of practical practices that all of the CS team embrace with extraordinary results.

Topics covered include:

Journey from individual contributor to manager
Hiring the right people
Setting new team members up for success
Importance of accountability
Introducing our first TeamX™ Ambassador

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